Focus Groups Services

Our objective is to assist in creating a tailor made survey to achieve all of your company's information objectives. Your Outsource Options Inc, Call Center Survey team will be trained to carry out all calls in a non-biased, no pressure tone in order to know the true feelings of your customer. The outcome will not be tainted by influencing or misdirected questions so we may obtain the correct information for your companys growth. Our personal contact will generate a true first hand impression by each prospect, and we will deliver this high level of information to you for immediate action.

Acquiring new customers is 10 times more difficult and expensive than retaining old ones. Our carefully crafted surveys are used to tactfully remind your customers of the high value they are to your company. We will identify issues that are critical to developing old customer retention and uncovering their concerns, which would prevent a loyalty factor from deteriorating. Outsource Options Inc, Call Center realizes that in an increasingly competitive market, returning to relationships that are more personal with customers can be a genuine competitive advantage. While most companies dread an unhappy customer, we welcome all clients to vent any frustration they may have about your company or industry. By listening very carefully, Outsource Options Inc, Call Center will provide you with invaluable constructive criticism that can be corrected immediately to stop potentially lost revenue and to boost customer satisfaction.

There are certain types of surveys that are conducted that elicit information with the underlying intention of making a sale. In this particular instance, Outsource Options Inc, Call Center will create an increased awareness of your company's products and services while completing the survey. The ability to provide your company with direct feedback from the customers can provide a sales force the right information to close a deal and combat any rebuttal. Help your sales force by eliminating wasted efforts on outdated, unprofitable.

Outsource Options Inc, Call Center understands that self-monitoring may be unavoidable for a company. Sometimes, a discreet departmental survey can be an important follow-up call to a customer that may give insight to your sales team's performance or which customer care representative is giving their best with a demanding client. We have the ability to not only collect data for you, but we have the ability to make sense out of it, offer recommendations and understand how you compare to your toughest competition.

Call Outsource Options, Inc. to discuss how we can better
service your company 518-466-1086.

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